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FAQs
How can I apply for return or refund？
Return products with quality issue(s):
You have 30 days (from date of purchase) to request a return/refund. You need to request a return in 7 calendar days past the maximum estimated delivery date, or 30 days from the order date, whichever is later.
Return products without quality issues:
You have at least 7 days from delivery date to request a return/refund if you are unsatisfied with the product or for other personal reasons. Either way you need to bear a 70% depreciation charge and shipping fee within 30 days from the purchase date or 7 days from delivery date, whichever is later.
If you need to return the goods, please contact our official service via email: support@walker-fit.com
Click here to learn more about our warranty policy.
When will I receive my refund？
Your refund will be processed automatically as soon as your order has been canceled or we have received the returned product.
Depending on your chosen payment method and processing time of the designated bank, you will receive your refund within 3 to 15 working days.
How can I get my money back if I want to cancel my order after paying for it？
If you’ve canceled your order or we’ve confirmed the product you’ve returned, your money will be refunded through the same method of payment.
From where is the shipping sent and to which areas do we ship？
All products are sent from one of our warehouses in China, Germany, the UK and the US.
We ship to most physical addresses in the world. Once you’ve placed an order, it means that the product(s) can be delivered to your shipping address.
About the Taxes
WALKER FIT only charges for the product itself. The taxes vary in different countries and regions where tax policies and tax rates differ. Please contact the local Customs to learn more.
If the package cannot be dispatched or it has been returned as the buyer didn’t cooperate with the Customs or failed to pay Customs duties, refund is NOT supported.
WALKER FIT will collect VAT on sales of goods delivered to EU consumers.
Which transporter will transport my order？
We currently offer two shipping methods, registered airmail and DHL.
How much does the shipping cost？
The final shipping cost, whose details can be viewed at checkout, depends on package weight, shipping methods, distance between the warehouse and the destination, etc.
Currently, we can only ship orders to the countries and regions listed on Shopping Cart > Calculate Shipping > Country.
Please note that shipment may be delayed during weekends and holidays, which is considered as a force majeure accepted by both parties.
How long does it take to process my order?
Overall the orders are processed within 1-2 working days for available products.
How soon can I receive my order?
Your order will be delivered to you from the warehouse closest to your shipping address.
It normally takes 2 to 5 business days if the order is sent from our warehouse in the US or Germany.
As for our warehouse in China, it usually takes 10 to 30 business days by Standard Registered Airmail and 3 to 8 business days by Expedited DHL.
How can I modify or cancel an order?
In general, an order will be processed within 1 to 2 business days. If you want to modify or cancel it, please email us at: official@kospet.com as soon as possible.
Please note that once an order has been delivered, only can it be returned rather than canceled.